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What is the return policy for Scout Supply merchandise?

Updated over a week ago

Return Period

You can return an item within 30 days of receiving it if it doesn’t meet your expectations or if it’s an apparel item that doesn’t fit.

Return Shipping cost

Customers are responsible for arranging returns through the delivery service of their choosing. Customers will also be responsible for all return shipping costs except in cases where an incorrect item was received or an item arrived damaged.

Condition of Merchandise

The Item must be in original and unworn condition, with tags still attached or in its original packaging.

Return Process

Please contact us detailing the item(s) you wish to return and your order number.

Refund Procedure

Upon receipt and inspection of the returned item(s), we will refund your purchase but note that shipping charges are not refundable. Please allow 5 business days for processing from the date of receipt of your return at our fulfillment center and up to 5 business days for the refund to be posted to your original method of payment.

Exchange Item

We do not offer direct exchanges; if you need a different item, size, or color, please place a new order for the desired item and return the one you don’t need at your own cost. Once we receive and inspect the return, we will refund the product price but the original shipping charges will not be refunded.

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