After completing a Scout Motors reservation, you should receive a confirmation email at the address you used during checkout. It includes your Reservation Number, selected vehicle details, and payment method. If it hasn't arrived, follow the steps below.
Step 1: Check your spam or junk folder
Confirmation emails from Scout Motors are occasionally filtered by email providers. Search your spam, junk, or promotions folder for an email from Scout Motors. If you find it there, mark it as "not spam" to ensure future emails arrive in your inbox.
Step 2: Verify the email address you used
The confirmation email is sent to the exact address entered at checkout. If you have more than one email address, try checking each one — or try logging into your Scout Motors account using each address to see which has a reservation attached.
Step 3: Log into your Scout Motors account to verify your reservation
You can confirm your reservation exists without the email by signing into your account:
Enter the email address you used when placing your reservation
Click SEND CODE — a one-time login code will be sent to that email
Enter the code to access your account
Click Account in the top menu to view your reservation details, including your Reservation Number
If you successfully log in and see your reservation under Account, your booking is confirmed — the confirmation email may simply have been delayed or filtered.
Step 4: If no reservation appears in your account
If you log in and no reservation is listed, it's possible the reservation did not complete successfully — this can happen if a payment was not processed or if there was an issue at checkout. In this case:
Check your bank or card statement to see whether the $100 USD (or $150 CAD) reservation fee was charged
If no charge appears, the reservation likely did not go through and you can place a new one at scoutmotors.com
If a charge does appear but no reservation shows in your account, contact our support team so we can investigate
Need help? If you've completed all the steps above and still can't locate your reservation, reach out to our team and we'll look into it for you.